Pepas Cloud Support
Log a request and it goes straight to the engineer who handles that area. Every ticket gets a reference number so you can follow it from first response to resolution.
Open a ticket Incidents, service requests, access changes — anything you need from us. | Check status Track progress or reply to an engineer on an open ticket. | Business down Full outage? Raise the ticket and call us straight away. | ||
| New Ticket | View Ticket | +40 215 892 792 |
Faster resolution — include this
- What you were doing when it happened, and what you expected instead
- The exact error message, or a screenshot
- Who is affected — one person, a team, or everyone
- When it started, and whether it worked before
Response times
| Priority | What it means | First response |
| Critical | Service unavailable, work stopped | 1 hour |
| High | Major function degraded, workaround exists | 4 hours |
| Normal | Standard requests and questions | 1 business day |
| Low | Improvements, scheduled changes | 3 business days |
You can also email [email protected] — a ticket is created automatically and you'll get the reference number by reply.
Support hours: Monday to Friday, 09:00–18:00 EET. Critical incidents are handled outside these hours under contracted SLA.